Our Terms and Conditions
The following Terms and Conditions document is a legal agreement between DigiGiraffe, hereafter “the Creator”, and “the Client” for the purposes of website design or development. These Terms and Conditions set forth the provisions under which the Client may use the services supplied.
The Creator is an Internet web design provider offering the Client graphical design, HTML, CSS and other related computer programming languages.
2. Acceptance of Work
Quotations are valid for 30 days from date of issue.
When the Client places an order to purchase a website or website updates from the Creator, the order represents an offer to the Creator to purchase the website or website updates. No contract for the supply of services exists between Client and Creator until the Creator sends an invoice to the Client for payment. The invoice equals acceptance by the Creator (or third party supplier) of the Client’s offer to purchase services from the Creator and this acceptance of work is a valid contract between Client and Creator regardless of whether the Client receives the invoice.
Any other services on the order that have not been included in the invoice do not form part of the contract. The Client agrees to check that the details of the invoice are correct and should print and keep a copy for their records.
The Creator is liable to withdraw from contract at any time prior to acceptance.
Additional work requested by the Client that is not specified in the agreed quotation is subject to an additional quotation by the Creator on receipt of specification. If the work is needed as part of an existing project, then this may affect time scale and overall delivery time of the project.
If a functional specification and a set of testing criteria is included within the quotation, the Creator is responsible for fulfilling the testing criteria as the sole criteria for completion of the contract.
The Client agrees that the development platform is an agreeable platform for development of the website and all acceptance testing will occur only on the standard development platform. The Client further agrees that any requests relating to hardware or software outside the development platform will be deemed additional work.
The Client agrees to provide any needed information and content required by the Creator in good time to enable the Creator to complete a design or website work as part of an agreed project.
Any work outside of the agreed scope is subject to a minimum charge of £45.
3. Permission and Copyright
Copyright of the completed web designs, images, pages, code and source files created by the Creator for the project shall be with the Client upon final payment. Without payment ownership of designs and all code is with the Creator.
The Client agrees that resale or distribution of the completed files is forbidden unless prior written agreement is made between the Client and the Creator.
The Client hereby agrees that all media and content made available to the Creator for use in the project are either owned by the Client or used with full permission of the original authors. The Client agrees to hold harmless, protect and defend the Creator from any claim or suit that may arise as a result of using the supplied media and content.
If the Creator designs a website for a Client, then the Client agrees that the Creator may include a development credit and link displayed on the Client’s website.
The Client agrees that the Creator reserves the right to include any work done for the Client in a portfolio of work.
The Client agrees to abide by the terms of any third party software or media included within any work done for the Client. Examples of this include, but are not limited to, Googlemaps, Media under the Creative Commons license, RSS feeds, Open Source GPL Software etc.
The Creator reserves the right to refuse to handle:
- Any media that is unlawful or inappropriate.
- Any media that contains a virus or hostile program.
- Any media that constitutes harassment, racism, violence, obscenity, harmful intent or spamming.
- Any media that constitutes a criminal offence, or infringes privacy or copyright.
- Domain names and Hosting
The Client agrees that registration of a domain name does not provide endorsement of the right to use the name. The Client is responsible for ensuring they have due title to the domain name. The Creator holds no liability and the Client hereby agrees to indemnify and hold harmless the Creator from any claim resulting from the Client’s registration of a domain name.
The domain name is registered in the Client’s own name. The Client should be aware that a domain name is registered with a third party and as such the Client shall agree to fully abide by the terms and conditions set out by the third party for such services.
The Client agrees to take all legal responsibility for use of third party domain name and hosting services and supply truthful details to the third party services.
The Client agrees that information submitted for registration of domain names is then available to the general public via the Nominet Whois system. However, Clients who are using their website for non-trading purposes may ask the third party registrar for their contact information not to be included in the Nominet Whois system.
The Client is liable to pay the Creator for any domain name registrations and the initial set-up of the hosting if included as part of the website build.
Any support relating to the domain name, hosting and email services is between the Client and the third party service.
Any other domain name and hosting services or costs not included by the Creator, including but not limited to further domain name registration fees, domain name transfer charges, yearly domain name renewals, hosting charges, yearly hosting renewals, hosting upgrades, extra disk space, bandwidth and any other related or hidden charges, are to be paid by the Client to the third party services.
The Client agrees to pay the domain name and hosting fees as soon as required by the third party. Any modifications needed to the domain name or hosting services are to be made between the Client and third party service.
The Client agrees that if at any time their contact details, including email address, change, it is their responsibility to contact the third party and update their contact details. Failure to do so may mean that renewal invoices for the domain name and hosting services are not received by the Client.
Payment for domain name and hosting services is to be made immediately on receipt of an invoice from the third party service. Failure to comply with the payment terms may result in the Client’s domain name becoming available to another party and/or the website and email services becoming unavailable.
The Client agrees to pass on FTP details and any other access details relating to their domain name and hosting account that the Creator requires to upload the website if required as part of a project.
The Creator reserves the right without notice to cancel, reject or refuse work with domain names or hosting services without reason for such rejection or refusal.
The Client agrees to be liable for their use of the domain name, hosting and email services with the third party and hereby agrees to indemnify and hold harmless the Creator from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services.
The Client agrees to take full responsibility for all usage of the domain name, hosting and email services and to fully abide by the terms and conditions set out by the third party for such services
The Client agrees that an HTML page built from a graphic design may not exactly match the original design because of the difference between the display in design software and the rendering of HTML code by Internet browser software. The Creator agrees to try to match the design as closely as is possible when building the code.
During a website project it is important that the Client communicates information to the Creator to achieve the required result.
The Client agrees that all alterations are to be requested in writing either by email or postal mail by the Client. After the allocated time for alterations is used up, either in design or coding, the Creator reserves the right to advise the Client of such and send a separate quotation to the Client and to request payment for any further alterations. The Creator reserves the right to request payment be received for further alterations before continuing work. Upon completion of agreed design, the Client is asked to confirm in writing by email or postal mail that the design and the screen size is signed off as complete and agree that any further design alterations are chargeable.
If the Client requests design or content alterations to pages that have already been completed, new pages or different functionality other than that specified in the original quotation, the Creator reserves the right to quote separately for these alterations.
If optimised pages are included as part of the project, the Creator will optimise the Client’s web pages that already make up part of the project. Optimised pages is not creation of new pages. The optimisation of the web pages can include the meta tags, keywords, description, title, alt tags and text provided by the Client.
The Creator endeavours to create pages that are accessible to search engines. However, the Creator gives no guarantee that the site will become listed with search engines.
If an error or issue with the design or code arises during the project, which does not allow the design or code to match the original specification, then the Client agrees that the Creator can apply a nearest available alternative solution.
The Creator at all times applies reasonable skill and care in provision of services.
On request, the Creator can create a copy of the website on one CD to be posted to the Client on project completion. A small charge will be made to cover the cost of this, unless quoted otherwise.
Once the project is completed, the Creator will upload the website to the Client’s live web address if included as part of a project.
After site completion, a Client or a third party of their choosing may wish to edit their website code themselves to make updates. However, the Client agrees that in so doing they assume full responsibility for any issues which occur as a result of changing the code themselves. If the Client or a third party of their choosing edits the website code and this results in functionality errors or the page displaying incorrectly, then the Creator reserves the right to quote for work to repair the website.
The Creator reserves the right to assign subcontractors in whole or as part of a project if needed.
The Creator will keep a copy of the site and design source files when a website project is being worked on. However, the Client agrees that it is their responsibility to have regular backups made by themselves or the third party hosting services in case of a software or hardware failure at the third party hosting servers.
All communications between Creator and Client shall be by telephone, email, Skype or postal mail, except where agreed at the Creator’s discretion.
The Client agrees that more advanced applications on a website page may require a newer browser version or plug-in.
6. Payment Terms
Prices are subject to change without notice.
All quoted prices are exempt of VAT.
All invoices must be paid in full within 28 days of the invoice date, except where agreed at the Creator’s own discretion.
The Creator reserves the right to decline further work on a project if there are invoices outstanding with the Client.
The Creator reserves the right to remove its work for the Client from the Internet if payments are not received.
7. Liability and Warranty Disclaimer
The Creator provides their website and the contents thereof on an ‘as is’ basis and makes no warranties with regard to the site and its contents, or fitness of services offered for a particular purpose. The Creator cannot guarantee the functionality or operations of their website or that it will be uninterrupted or error free, nor does it warrant that the contents are current, accurate or complete.
The Client agrees that the Creator is not liable for any failure to carry out services for reasons beyond its control, including but not limited to acts of God, telecommunication problems, software failure, hardware failure, third party interference, Government, emergency on a major scale or any social disturbance of extreme nature such as industrial strike, riot, terrorism and war or any act or omission of any third party services.
The Creator is not liable for any consequences or financial losses such as, but not limited to, loss of business, profit, revenue, contract, data or potential savings, relating to services provided.
On handover of files from Creator to Client, the Client shall assume entire responsibility in ensuring that all files are functioning correctly before use.
Should the Client go into compulsory or involuntary liquidation or cannot pay its debts in the normal course of business, the Creator reserves the right to cancel forthwith any projects and invoice the Client for any work completed.
The Creator shall have no liability to the Client or any third parties for any damages, including but not limited to claims, losses, lost profits, lost savings, or other incidental, consequential, or special damages arising out of the operation of or inability to operate these web pages or website, even if the Creator has been advised of the possibility of such damages.
There are sometimes laws and taxes that affect Internet e-commerce. The Client agrees that it is their responsibility to comply with such laws and will hold harmless, protect, and defend the Creator and its subcontractors from any claim, suit, penalty, tax, or tariff arising from the Client’s exercise of Internet e-commerce.
The Creator may from time to time recommend to the Client that updates are needed to their site, including but not limited to new legislation compliance, software compatibility and web standards. The Creator reserves the right to quote for any updates as separate work. The Client agrees that the Creator is not liable for any failure to inform or implement these updates to their site. The Client agrees that it shall defend, indemnify, save and hold the Creator harmless from any and all demands, liabilities, costs, losses and claims arising from omission to inform or implement these updates.
The Client agrees to use all Creator services and facilities at their own risk and agrees to defend, indemnify, save and hold the Creator harmless from any and all demands, liabilities, costs, losses and claims, including but not limited to legal fees against the Creator or its associates that may arise directly or indirectly from any service provided or agreed to be provided or any product or service sold by the Client or its third parties.
The Client agrees that this indemnification extends to all aspects of the project, including but not limited to website content and choice of domain name.
The Client also agrees to indemnify, hold harmless and defend, the Creator against any liabilities arising out of injury to property or person caused by any product or service sold by the Client or any service provided or agreed to be provided or by third parties, including but not limited to infringement of proprietary rights, misinformation, infringement of copyright, delivery of defective services or products that are harmful to any company, person, business, or organisation.
The Creator and any third party associates agree that, unless directed by the Client, it will not at any time during or after the term of this agreement disclose any confidential information. The Client agrees that it will not convey any confidential information about the Creator to another party, unless directed by the Creator.
The Creator and any third party associates shall use information provided by the Client in relation to this agreement in accordance with the Data Protection Act 1998. This infomation will also be used to identify the Client in communications with them and to contact the Client from time to time to offer services or products that may be of interest to or benefit the Client.
The Creator reserves the right to terminate a project with a Client at any time without prior notification if it finds the Client in breach of these Terms and Conditions. The Creator shall be the sole arbiter in deciding what constitutes a breach. No refunds will be given in such a situation.
Where one or more terms of this contract are held to be void or unenforceable for whatever reason, any other terms of the contract not so held will remain valid and enforceable at law.
Any and all matters pursuant to this agreement are governed by English Law and are under exclusive jurisdiction of the English Courts.
This agreement shall be governed by the laws of England and Wales which shall claim venue and jurisdiction for any legal motion or claim arising from this agreement. This agreement is void where prohibited by law.
By accepting a quotation or making a payment of invoice to use the services supplied, the Client acknowledges to have read, understand, and accept the Terms and Conditions of this Agreement, and agrees to be legally binding by these Terms and Conditions.
12. Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.